F.A.Q

 How do we book?

Bookings can be made via the form on the contact page, 

          by sending us an email  

or through our facebook page

Do you deliver?

Delivery can be arranged  based on availability - we are always happy to deliver if we can - price based on distance to most Melbourne Suburbs.

Can the menu be customised?

Yes! We are always happy to accommodate your fave food & menu requests if we can. 

What payment methods do you accept? What is the payment procedure?

Bank Transfer, Cash and Paypal 

When your order has been finalised, a document including order and bank/paypal details will be sent through to you.

We do require a deposit of 50% of the order total to secure your booking date, with balance to be paid cash on pick up/delivery or via one of the other methods at least 5 business days prior to booking date.  Your booking is not secured until we have received a deposit from you.

What if I need to cancel my booking?

We understand that circumstances can change and are happy to offer a full deposit refund if 10 days notice is given. In situations where notice is less than 10 days we will offer a partial refund based on preparation.

Can you do last minute orders?

Do you cook onsite?

Yes! We offer an onsite catering service with the option of waitstaff.  You can view the menu in the Catering tab.

We can do some amazing things on short notice! If we can, we always will - so please get in touch!

Can we meet?

To arrange a consultation, please contact us via email, facebook or through the contact us page.

Point Cook, Victoria

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Sweet'Ems holds a Class 2 registration with Wyndham City Council

ABN 62421224452